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| FREQUENTLY ASKED QUESTIONS |
•Please read through these
questions and answers carefully as they will almost definitely
answer any questions you may have regarding this web site and
the services being offered and provided.
•If they do not, then please visit the contacts page. |
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| PAYMENT |
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| What are the details of the prices? |
| The price of .uk domains includes
two years fees, email forwarding and up to five email addresses.
Additional email addresses can be arranged for £5 each. We do
not attach banners or any other form of advertising to your
emails and boast no hidden costs. The other domains include
fees for the amount of years you have chosen and paid for, otherwise
the same as above. |
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| Which credit/debit cards does Reg
UK accept? |
| All major ones. |
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| Can I pay by any means other than
credit or debit card? |
| If you want to pay by cheque or
any means other than credit card then please telephone, fax
or email us. |
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| Can I have a credit account? |
| Yes, please contact us for details. |
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| Can I be a reseller? |
| Please contact us to discuss. |
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| What security do you have to protect
my payment details? |
| Reg UK use PayPal for all transactions.
All payment pages are protected by 128-bit SSL Encryption (Secure
Socket Layer, a high level of encryption which is widely used
as standard for any online transactions.) |
| DOMAIN INFO |
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| What are the .uk domain rules? |
| One and two letter names are not
allowed e.g. YY.co.uk and the only characters (barring letters
and numbers) that can be used in Domain Names are hyphens e.g.
widget-splodge.co.uk. |
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| What are the .com, .net, .org domain
rules? |
| A domain can have a maximum of
67 characters including the extensions (.com, .net, .org). A
domain name can contain numbers (0-9), letters (a-z) or dashes
(-). A domain can not start or end with a dash (-). A domain
cannot have characters such as (! @#$%&? ~: _). |
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| Special rules for .ltd.uk and .plc.uk
domains. |
| These domains require the provision
of a company name and registration number for them to be successfully
registered. The domain should be exactly the same as the company
name however it is registered at Companies House. If this is
not given and complied with and the domain is processed, the
purchaser will be liable for an admin charge of £6.00. The domain
may seem to have processed but it will not be properly registered
and will still be available to others wanting to purchase it.
Please see www.nic.uk/rules.html
for info on Nominet and .uk rules. |
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| Special rules for .net.uk domains. |
| .net.uk registrations are for UK
network providers only. Please see www.nic.uk/domains/net.uk.html.
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| My domain has been registered already. |
| Try an alternative domain. We cannot
guarantee that a domain will be accepted, as it may have been
registered earlier and been in a queue with the domain supplier.
If your domain has been registered, you will receive a full
refund. |
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| What is the expiry date? |
| domains are only registered for
a certain period of time. After this time they will be available
for anyone to purchase again. To avoid this and to keep your
domain, you must remember to renew it before the expiry date.
You will be sent a reminder 30 days before the expiry date. |
|
| How can I move a domain to or from
Reg UK? |
| To transfer a domain from Reg UK,
please send an email to
from the registered email address
and head it 'Transfer Request To Reg UK'.
Reg UK do not charge to move/transfer a domain to another ISP
or to us from another ISP. To transfer a domain to us from another
ISP please send an email to
and head it 'Transfer Request To Reg UK'. |
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| Where can I view information on
Domain Dispute Policies? |
| Please see www.icann.org/udrp/udrp.htm.
This is the most common followed policy. Domain People belong
to ICANN. To view Nominet's policy, see www.nic.uk/ref/drs.html.
|
| REDIRECTION |
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| |
| What is Email forwarding? |
| Your existing Email address might
be johnsmith341 @freeserve.co.uk. If you registered the domain
name 'johnsmith.com' you would still need to continue to use
Freeserve as your connection to the Internet, but we will arrange
for any emails addressed to you at john@ johnsmith.com to be
forwarded directly, and instantaneously, to you at johnsmith341
@freeserve.co.uk so that no one else needs to know your previous,
and impersonal email address. |
| |
| How do I set up my Email with Outlook
97/98/2000? |
| To change your Internet email address
or reply address: On the Tools menu, click Services. Under the
following information, select Internet Email - mail account
name. If you have more than one Internet email account, select
the one that you want to modify and click Add. Under User information,
type your new email address in the Email address box, or your
new reply address in the Reply address box. |
| |
| What is Web Redirection? |
| This is a free service with the
purchase of your domain. If you have a web site and want your
new domain to point to it, please email
with the details and we will be happy to set it up for you.
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| |
| How do I set up my Email with Outlook
Express? Part One. |
1. Open Outlook Express on your
desktop.
2. From the options at the top, select "TOOLS"
3. From the drop down menu select "ACCOUNTS"
4. Click on the tab marked "MAIL"
5. Highlight your existing Account
6. From the options on the right, click on "PROPERTIES"
7. Click on the tab marked "SERVERS" and note all the information
contained
8. Click "CANCEL"
9. This should take you back to Step 4
10. From the options on the right, select "ADD"
11. From the new drop menu select "MAIL"
12. Follow the instructions given by the Internet Connection
Wizard that will now have appeared on your screen
13. On the second screen (Internet Email Address) type in what
you would like your email address to be e.g if you have just
purchased the Domain Name "smith.com" you might want your Email
address to be john@smith.com or johnny@smith.com. |
| |
| How do I set up my Email with Outlook
Express? Part Two. |
| 14. On the third screen (E-mail
Server Names) ensure that for the first option (My incoming
mail server is a) you type POP3 (server). 15. For the second
option (Incoming mail POP3 server) type the details noted in
point 7. 16. For the third option (Outgoing mail SMTP server)
type the details noted in point 7. 17. On the fourth screen
(Internet Mail Logon) follow the instructions 18. On the fifth
screen click "FINISH" 19. This will take you back to your list
of Internet Accounts 20. Highlight the account that you have
just set up and select "PROPERTIES" 21. Click on the tab marked
"GENERAL" 22. Amend the details in "Mail Account" to your name.
e.g. John Smith and click "OK" |
| |
| How do I set up my Email with Outlook
Express? Part Three. |
| NOW YOU ARE READY TO SEND AN E-MAIL
1. Click on "New Mail" as you usually would to send an E-Mail.
2. On the right hand side of the "From" heading, you should
see a downward pointing arrow. Click on this to see the drop
down options which will include the new account you have set
up. 3. Click on the one you wish to use to send this particular
email and then proceed as usual. |
| OTHER SERVICES INFO |
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| How can I increase the size of
my web space? |
| Please contact us at
. |
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| How can I find out about web design
services? |
| Please contact us at
and we will provide you with a competitive quote for a unique
web site. |
| SUNDRY |
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| Will my details be given out to
others? |
| Reg Uk operates a privacy policy
which respects our users privacy. Information and details are
kept confidential and are not sold or given out. |
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